Community Guidelines & Acceptable Use

Last Updated: December 18, 2025

Our Commitment: Vibal is committed to fostering a safe, inclusive, and professional environment for brands, creators, venues, vendors, and event attendees. These guidelines outline our expectations for conduct on the platform and at events facilitated through Vibal.

Core Principles

Respect & Professionalism. Treat all platform users and event attendees with dignity and respect.
Honesty & Transparency. Provide accurate information about your services, capabilities, and event details. Honor your commitments and contractual obligations.
Safety First. Prioritize the physical and emotional safety of all participants at events. Follow all applicable safety regulations.
Inclusivity. Create welcoming environments for people of all backgrounds. Do not discriminate based on protected characteristics.

Expected Conduct

Platform Interactions

Communicate clearly and professionally in all activation workspace messages
Respond to inquiries and requests in a timely manner
Provide honest representations of your audience, capabilities, and services
Disclose any potential conflicts of interest
Protect confidential information shared during negotiations

Event Execution

Deliver on all contracted deliverables as specified
Maintain appropriate crowd management and safety measures
Ensure accessibility accommodations are provided as needed
Handle attendee data in accordance with privacy regulations
Coordinate effectively with all stakeholders (brands, venues, vendors)

Content Creation

Create authentic content that accurately represents the brand partnership
Follow FTC disclosure requirements for sponsored content
Obtain necessary permissions for featuring individuals in content
Respect intellectual property rights of all parties

Prohibited Conduct (Acceptable Use Policy)

Zero Tolerance Policy. The following behaviors will result in immediate investigation and may lead to account suspension or termination.

Harassment & Abuse

Threatening, intimidating, or bullying other users
Sexual harassment or unwanted advances
Discrimination based on race, gender, religion, nationality, disability, or sexual orientation
Doxxing or sharing personal information without consent
Stalking or unwanted persistent contact

Fraud & Misrepresentation

Falsifying audience metrics, engagement data, or capabilities
Creating fake accounts or impersonating others
Manipulating reviews or testimonials
Engaging in payment fraud or chargebacks
Misrepresenting venue capacity, licensing, or safety certifications

Illegal Activities

Promoting or facilitating illegal activities at events
Drug trafficking or illegal substance distribution
Operating without required permits or licenses
Violations of alcohol service laws
Money laundering or financial crimes

Platform Abuse

Circumventing platform fees or payment systems
Spamming or sending unsolicited promotional content
Scraping data or unauthorized automated access
Attempting to take transactions off-platform to avoid fees
Creating multiple accounts to evade restrictions

Event Safety Requirements

All events facilitated through Vibal must adhere to the following safety requirements:

Comply with local fire and occupancy codes
Provide adequate security for the size and type of event
Have emergency response procedures in place
Ensure accessibility for attendees with disabilities
Maintain appropriate insurance coverage
Follow food safety regulations for any catering
Implement responsible alcohol service policies where applicable
Have first aid resources available on-site

Respecting Event Spaces & Communities

Respect Hosts & Property Owners

Be transparent with property owners or venue operators about the nature, size, and purpose of your event. Surprise, unauthorized, or misleading event use is not aligned with the Vibal community.

Respect Neighborhoods & Local Communities

Be mindful of neighbors, public spaces, and shared environments. Consider noise levels, event timing, parking limitations, and local expectations.

Respect Capacity & Safety

Adhere to stated capacity limits and basic safety considerations. Overcrowding creates risks for attendees and hosts alike.

Leave Spaces Better Than You Found Them

Take responsibility for cleanup, care for the space, and professionalism before, during, and after events.

Good-Faith Use of the Platform

Vibal is built on trust and real-world accountability. Events should be hosted with integrity, honesty, and respect for all parties involved.

Reporting Violations

In the activation workspace: use the "Report Issue" feature in the Manual Review tab
Email: safety@getvibal.io
Phone: 1-503-208-6287
Urgent Safety Concerns: Contact local emergency services (911) immediately

What to Include in a Report

Description of the incident or concern
Names/usernames of parties involved
Date, time, and location (if applicable)
Screenshots or evidence if available
Names of any witnesses

Non-Retaliation Policy: Vibal prohibits retaliation against anyone who reports violations in good faith. All reports are treated confidentially to the extent possible.

Enforcement & Consequences

Warning: written notification of the violation with corrective guidance
Temporary Suspension: account access restricted pending investigation
Deal Cancellation: active deals may be terminated and pending payments paused
Permanent Ban: account termination and prohibition from the platform
Legal Action: reporting to law enforcement or civil legal action where appropriate

Vibal reserves the right to take immediate action without warning in cases involving safety risks, illegal activity, or egregious violations.

Appeals Process

Appeals must be submitted within 14 days of the enforcement action
Email your appeal to appeals@getvibal.io
Include your username, the action taken, and your explanation
Appeals are reviewed by a separate team within 7 business days
Decisions on appeals are final

Updates to Guidelines

These Community Safety Guidelines may be updated periodically. Material changes will be communicated through email and in-platform notifications. Continued use of Vibal after updates constitutes acceptance of the revised guidelines.

Questions? Contact us at safety@getvibal.io or call 1-503-208-6287.