Terms of Service

Last Updated: December 18, 2025

Welcome to Vibal. These Terms of Service ("Terms") govern your access to and use of the Vibal platform. Vibal is a software and services platform that helps brands, hosts, venues, vendors, creators, and community partners coordinate in-person marketing activations, sponsorships, events, deliverables, communication, payment visibility, and reporting. By accessing or using Vibal, you agree to be bound by these Terms. If you do not agree, you may not use the platform.

1. Acceptance & Eligibility

By using Vibal, you confirm that:

You are at least 18 years of age or the legal age of majority in your jurisdiction
You have the legal capacity to enter into binding contracts
If using Vibal on behalf of a business entity, you have the authority to bind that entity to these Terms
You will comply with all applicable laws and regulations in your use of the platform

Brand users accessing Vibal for commercial sponsorship purposes represent and warrant that they are authorized representatives of their respective companies and have the authority to commit to financial obligations on behalf of their organizations.

2. Platform Functionality

Vibal provides a technology platform that facilitates connections between brands, creators, venues, and vendors for event marketing activations. The platform includes:

Activation Workspaces

Activation Agreements: documenting scope, responsibilities, payment terms, refund/cancellation terms, and agreement confirmations between participating parties
Payment Visibility: payments are processed by third-party payment providers (e.g. PayPal). Vibal displays payment status for coordination purposes only
Deliverable Coordination: tracking and confirmation of agreed deliverables and services
Communication & Reporting: messages, files, and post-activation summaries between participating parties

Important Notice: Vibal is not a party to agreements between users and does not hold, custody, release, or guarantee funds. Payments are processed by third-party payment providers. All commercial and contractual obligations exist solely between the participating parties (brands, creators, venues, and vendors).

3. User Roles & Responsibilities

Brand Sponsors

Provide accurate company and billing information
Pay for approved activations through the connected payment provider
Review and approve deliverables in a timely manner
Comply with advertising and marketing regulations
Maintain brand safety standards and guidelines

Creator Hosts

Accurately represent audience demographics and reach
Deliver contracted activations and content as specified
Obtain necessary permits and permissions for events
Maintain appropriate insurance coverage where applicable
Comply with FTC disclosure requirements for sponsored content

Venues

Provide accurate venue capacity and availability information
Maintain required licenses (liquor, occupancy, entertainment)
Ensure compliance with local safety and health regulations
Carry appropriate liability insurance
Honor confirmed bookings and pricing agreements

Vendors

Maintain professional certifications and licenses
Deliver services as contracted within agreed timelines
Carry appropriate professional liability insurance
Comply with industry-specific regulations
Provide accurate service descriptions and pricing

4. Payments & Fees

Payment Processing

Payments between users are processed by third-party payment providers (such as PayPal). Vibal does not hold, custody, release, guarantee, or otherwise control funds:

Brand sponsors submit payment for agreed activations through the connected payment provider
Vibal displays payment status inside the workspace for coordination purposes only
Payments are received by creators, hosts, venues, and vendors directly from the payment provider, subject to that provider's terms

Platform Fees

Service fees calculated as a percentage of activation value
Payment processing fees passed through from third-party processors
Optional premium feature fees as disclosed at time of purchase

Payment Timing

Timing of payment receipt is determined by the third-party payment provider and the recipient's financial institution. Vibal does not control settlement timing.

Chargeback Policy: Chargebacks and refund disputes are governed by the third-party payment provider's policies. Users are encouraged to first raise payment issues through the manual review process inside the Activation Workspace before contacting the payment provider.

5. Cancellation & Refund Policy

Cancellation and refund terms are governed by the agreements between participating parties inside each Activation Workspace. Vibal's role in cancellations is limited to:

Providing the workspace where participants can coordinate cancellation requests
Maintaining a record of the communications and decisions between participants

Refunds are processed by the third-party payment provider in accordance with that provider's policies and the agreements between participating parties. Vibal does not adjudicate refund eligibility and does not enforce payment obligations.

See the full Refund Policy.

6. Risk, Liability & Indemnification

Event Responsibility

All events facilitated through Vibal are planned, organized, and executed by users, not by Vibal. Users assume all responsibility for:

Physical safety of event attendees and participants
Compliance with local laws, permits, and regulations
Adequate insurance coverage for event-related risks
Proper handling of alcohol, food service, and other regulated activities
Security and crowd management at events

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIBAL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE PLATFORM.

Indemnification

You agree to indemnify, defend, and hold harmless Vibal, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the platform, your violation of these Terms, or your violation of any rights of another party.

7. Event Liability and Insurance

Vibal is a marketplace platform that facilitates introductions, communication, and coordination between brands, creators, venues, and other third parties for the purpose of organizing events, activations, and experiences. Vibal does not organize, produce, host, sponsor, supervise, or control any event listed or coordinated through the platform.

Responsibility for compliance with all applicable laws, regulations, permits, safety requirements, and insurance obligations related to any event rests solely with the applicable event organizer(s), venue(s), brand(s), or other participating parties.

Vibal does not provide insurance coverage for events and makes no representations or warranties regarding the adequacy, validity, or enforceability of any insurance policies obtained by users.

Disclaimer of Event Liability: To the fullest extent permitted by law, Vibal disclaims all liability for any injuries, damages, losses, claims, or disputes arising out of or related to any event, including but not limited to bodily injury, property damage, or personal loss occurring before, during, or after an event.

8. Event Hosting & Venues

No Platform Responsibility for Venue Permissions

Vibal does not verify, grant, or guarantee permission to use any venue for event purposes. This includes, but is not limited to, Airbnb properties, VRBO rentals, short-term vacation rentals, private residences, commercial properties, or any other third-party locations. The platform serves as a coordination tool and does not have any involvement in securing venue permissions, verifying property ownership, or confirming that a location is authorized for event use.

User Responsibility

Obtaining explicit written approval from the property owner, landlord, or host
Complying with all terms and conditions of third-party rental platforms (e.g., Airbnb, VRBO, Booking.com)
Securing any required permits, licenses, or permissions from local authorities
Obtaining appropriate insurance coverage for the event and venue
Complying with all applicable local laws, zoning regulations, HOA rules, noise ordinances, and capacity restrictions

Important Reminder: Many short-term rental platforms, including Airbnb and VRBO, explicitly restrict or prohibit events on their properties. Before hosting any event at a rental property, you must verify that events are permitted and obtain explicit approval from the property host.

9. Photography, Video, and Media Recording

Events hosted through Vibal may involve photography, audio recording, or video recording for marketing, promotional, or documentation purposes. Hosts, creators, brands, venues, and vendors are solely responsible for notifying attendees of any recording activity and for obtaining all necessary permissions, releases, or consents required for the capture and use of such content. Vibal does not collect, store, or manage attendee media releases and disclaims all responsibility related to the use of content captured at events. Hosts are responsible for complying with all applicable privacy, publicity, and consent laws, including those related to minors.

10. Non-Circumvention and Off-Platform Transactions

By using Vibal, you agree not to circumvent the platform by engaging in transactions outside of Vibal with any user you first discovered, connected with, or engaged through the platform. You agree that:

You will not solicit, negotiate, or complete any event, service, or transaction outside of Vibal with another user introduced through the platform
You will not share contact information for the purpose of avoiding platform fees or facilitating off-platform transactions
You will not direct users to external platforms, payment methods, or communication channels to complete transactions initiated on Vibal

This restriction applies during your use of the platform and for a period of 12 months following your last interaction with such user. Violation may result in suspension or termination of your account, forfeiture of platform privileges, and recovery of lost platform fees to the extent permitted by applicable law.

11. Family-Friendly & Children's Events

Some events on Vibal may be designated as family-friendly or intended for children. Hosts are responsible for ensuring their event is appropriate and safe for children. Parents or guardians are solely responsible for the supervision, safety, and behavior of any children attending. Vibal does not provide childcare services, supervision, or safety guarantees for minors. Vibal reserves the right to remove events that are deemed unsafe or inappropriate for the designated audience.

12. Issue Support & Arbitration With Vibal

Issue Support

Vibal may provide an issue-support workflow inside the Activation Workspace to help participants organize communications, documents, and status updates. Vibal may review platform-related issues such as account misuse, policy violations, duplicate charges, invalid tickets, payment errors, or misuse of the platform. Vibal does not adjudicate refund eligibility, enforce private payment obligations, act as a court or arbitrator between participants, or guarantee outcomes. Payment disputes, chargebacks, and refund processing are governed by the applicable payment provider's policies.

Binding Arbitration (Disputes With Vibal)

Any dispute between you and Vibal arising from these Terms or your use of the platform that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall take place in the State of Oregon, and the arbitrator's decision shall be final and binding.

Class Action Waiver

You agree that any arbitration or legal proceeding between you and Vibal will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13. Intellectual Property

User Content

You retain ownership of all content, media, and materials you upload to Vibal. By uploading content, you grant Vibal a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content for platform operation and functionality, marketing and promotional purposes for Vibal, and analytics and platform improvement.

Vibal Intellectual Property

The Vibal platform, including its design, features, functionality, and all related intellectual property, is owned by Vibal, Inc. You may not copy, modify, distribute, sell, or lease any part of the platform without express written permission.

Trademarks

All trademarks, logos, and brand elements remain the property of their respective owners. Use of brand assets within the platform does not constitute a transfer of ownership or license beyond the scope of the specific activation agreement.

14. Community & Conduct Expectations

You agree not to use Vibal to:

Engage in fraudulent activities or misrepresent your identity
Harass, abuse, or threaten other users
Promote illegal activities or substances
Infringe on the intellectual property rights of others
Distribute malware or attempt to compromise platform security
Circumvent platform fees or payment systems
Create fake accounts or artificially inflate metrics
Violate any applicable laws or regulations

See the full Community Guidelines.

15. Modifications & Termination

Changes to Terms

Vibal may modify these Terms at any time. We will provide notice of material changes through email notification to registered users, in-platform announcements, and updates to the "Last Updated" date on this page. Your continued use of Vibal after changes take effect constitutes acceptance of the modified Terms.

Account Termination

Vibal may suspend or terminate your account at any time for violations of these Terms or for any other reason at our sole discretion. Upon termination, your right to use the platform immediately ceases, pending transactions may be canceled or completed at Vibal's discretion, you remain responsible for any outstanding obligations, and provisions that by their nature should survive termination shall remain in effect.

16. Compliance Statements

Privacy & Data Protection

Vibal complies with applicable data protection laws including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). For details on how we collect, use, and protect your data, please review our Privacy Policy.

Event Regulatory Compliance

Alcohol: Venues and creators are responsible for obtaining liquor licenses and ensuring responsible service
Food Safety: Vendors and venues must comply with local health department regulations
Occupancy: Venues must adhere to fire marshal occupancy limits
Permits: Event organizers must secure all required permits (noise, street closure, etc.)
Insurance: All parties should maintain appropriate liability coverage

17. Contact Information

Email: legal@getvibal.io
Phone: 1-503-208-6287
Company: Vibal, Inc.
Address: 8767 SW Illahee Dr. #602, Wilsonville, OR 97070

For privacy-related inquiries: privacy@getvibal.io. For support and issue resolution: help@getvibal.io or call 1-503-208-6287.

By using Vibal, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, you must not access or use the platform.